FAQ

1. What about the normal lead time?

 If we have the goods in stock, delivery time is 1-3 days after receiving full payment. If there is no in stock, it’s around 15-35 days after receiving the deposit.

2. What is your payment term?

For goods with a value of less than 3000USD or from stock, the full payment shall be paid before shipment; For goods with a value of more than 3000USD, 30-50% TT in advance, the balance before shipping.

3. Which shipping method I can choose for my Trade Assurance order?

 Currently Express/ Sea freight (to door or to port)/ Air freight (to door or to port)/ Land freight/ Postal are supported by Trade Assurance order. We recommend to you the most suitable transportation method according to your order quantity and the urgency of the goods.

4. When will I receive my order?

It depends on the shipping method you choose. If the shipment was sent by express, you could track the shipment on 17TRACK (https://www.17track.net/en) with tracking number. (i) by express: 4-15 working days; (ii) by air freight: 5-15 days; (iii) by land transportation, sea freight or postal parcel: 20-45dys;

5.How do you control the quality?

We will make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.